Refund and Cancellation Policy

Refund and Cancellation Policy

1. Which categories are not eligible for returns/ replacement?

Categories that are not eligible for Returns/ Replacement are:

2. What is the lifecycle of a return request?

3. Under what conditions can I return/ replace my order?

Returns/Replacement are accepted under the following cases –

4. Under what conditions returns/ replacement requests will not be accepted?

Returns/ Replacement requests will not be accepted under the following cases –

5. When do you initiate Pickup for Returns?

Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pickup, an email will be sent to the registered email id for pick-up-related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –

Please Note – Techsense Labs shall not be liable for any incidental defect/damage etc.

6. What do I do if my area does not have a reverse pick-up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The return address will be notified to you in a separate email, along with the packaging instructions and required documents.

In the case of Self-Shipment, Techsense Labs will reimburse your courier charges (up to Rs.2000) in form of a Bank deposit. Please take care of the following-

7. How to claim a Return/ Replacement for products under Seller/ Manufacturer’s Warranty?

You can claim the product’s warranty by calling or visiting the nearest Service Centre of the product’s Brand For any issues, please contact us.

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

8. How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on the Courier Company’s website.

9. How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our center.

10. When refunds against a return are initiated?

Refunds are initiated when the order is rejected or returned unopened. An item is eligible for return and refund when a manufacturing defect is reported within 24 hours of the order delivery. If a return is initiated within 7 days, a replacement will be made. In case, the customer no longer requires the item. The return will be considered as “No longer wanted”. At this time, a standard return/restocking fee applies.