Refund and Cancellation Policy

Refund and Cancellation Policy

1. Which categories are not eligible for returns/ replacement?

Categories that are not eligible for Returns/ Replacement are:

• Customized Products
• Software & Product Keys

2. What is the lifecycle of a return request?

• There is no return policy for bought products delivered in perfect condition. However, in case of a Damaged/Missing or incorrect Product, the Return request should be filed within 1 day of delivery.
• Once filed, the return request will be reviewed by the Techsense team for approval.
• After approval, the pickup of the product will be arranged through our courier partners.
• If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
• After the product is received, it is verified against your claim, and accordingly, a Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability else a refund will be provided.

3. Under what conditions can I return/ replace my order?

Returns/Replacement are accepted under the following cases –

• Wrong Product delivered – Wrong color/ size/ style/ model.
• Defective Product – Manufacturing defect/ Non-functioning (Not applicable, Replacement only. If the product is under Manufacturer’s Warranty)
• Damaged Product – Physical damage/ Tampered product or packaging
• Wrong Quantity – Missing Products/ Parts

4. Under what conditions returns/ replacement requests will not be accepted?

Returns/ Replacement requests will not be accepted under the following cases –

• If Products are Altered/ Used
• If the Product is Returned without Original Packaging (price tags, labels & accessories)
• If the Serial Number has been tampered
• For Defective product that is covered under the Seller/Manufacturer’s Warranty or Reported after 7 days of the Delivery
• For Damaged/Missing product that is reported after 1 day of the delivery
• For Products sold under specific promotions, details of which would be mentioned on the Product page and Terms & Conditions page

5. When do you initiate Pickup for Returns?

Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pickup, an email will be sent to the registered email id for pick-up-related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –

• The product should not be used/altered/ tampered
• Keep the original price tag & packing slip intact
• Mention the Order Number on the box
• Take a video/picture of the returning item/packing.
• Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
• Keep the Courier Company’s receipt for tracking purposes

Please Note – Techsense Labs shall not be liable for any incidental defect/damage etc.

6. What do I do if my area does not have a reverse pick-up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The return address will be notified to you in a separate email, along with the packaging instructions and required documents.

In the case of Self-Shipment, Techsense Labs will reimburse your courier charges (up to Rs.2000) in form of a Bank deposit. Please take care of the following-

• Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
• Upload the courier receipt in My returns section or attach it to the confirmation email received after the return filing
• Track your Return Shipment on the Courier Company’s Website

7. How to claim a Return/ Replacement for products under Seller/ Manufacturer’s Warranty?

You can claim the product’s warranty by calling or visiting the nearest Service Centre of the product’s Brand For any issues, please contact us.

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

8. How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on the Courier Company’s website.

9. How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our center.

10. When refunds against a return are initiated?

Refunds are initiated when the order is rejected or returned unopened. An item is eligible for return and refund when a manufacturing defect is reported within 24 hours of the order delivery. If a return is initiated within 7 days, a replacement will be made. In case, the customer no longer requires the item. The return will be considered as “No longer wanted”. At this time, a standard return/restocking fee applies.